Terms, privacy & refunds.

Terms of service

What BlockNerra is. BlockNerra monitors named public sources for defined local markets and sends subscribers alerts and digests about commercial activity those sources record — permit filings and issuances, licences, occupancy events, and similar public records. Each alert states the business or project name as the record states it, what is happening, the address or area as the record states it, the named source, the source's own filing or posting date, and BlockNerra's verification date.

An information service, not a guarantee. BlockNerra sells the record and the timing, not the outcome. A permit is not a promise that a business will open; an alert is not a lead, a contact, a decision-maker, or a promise of a sale. No alert means a business needs your service or has agreed to be contacted. BlockNerra is a private company and is not a government agency, and nothing on this site implies affiliation with any source agency. Subscribers are responsible for verifying the underlying record before acting and for following the outreach and privacy laws that apply to them.

Signal-strength labels. Every alert is labelled by what the record actually supports: Filed (a permit or application exists) · Approved–Issued (a permit, licence, or certificate of occupancy has issued) · Confirmed open (a second, independent record establishes that the business is operating — a second permit or listing alone never earns this label). We never upgrade a label beyond what the records support.

Coverage honesty. BlockNerra sells subscriptions only for markets that have passed its validation process. Each market's sources, update cadence, and lag are stated for that market and measured against the sources themselves; a weekly source is never described as daily. If a market's sources become unavailable, that market's coverage is suspended with notice to its subscribers rather than quietly thinned.

Coverage and plan changes. Market coverage is limited to the jurisdictions, activity categories, and data sources identified as covered at the time of subscription. BlockNerra may update sources, monitoring methods, and market configurations where necessary to maintain reliable service.

If a source becomes unavailable, materially unreliable, or no longer authorized for the intended use, BlockNerra may suspend affected coverage and notify subscribers. We will not represent suspended coverage as active.

If materially equivalent subscribed coverage cannot be restored, affected subscribers may cancel and receive a prorated refund for the undelivered portion of the prepaid subscription period.

Material reductions in coverage, increases in recurring prices, or material changes to subscription terms will be communicated before taking effect, with an opportunity to cancel before the affected renewal. Any additional notice or consent required by applicable law will be provided.

Correction policy. If an alert is materially wrong, stale, or has an unusable source reference, BlockNerra will record the incident, review the underlying source, and notify affected subscribers. Confirmed errors will be corrected visibly, with the corrected record distributed to every subscriber who received the original alert.

We aim to complete the correction within one business day of discovery. If the underlying record cannot be adequately verified within that period, we will withdraw or clearly flag the affected alert and notify subscribers within that period rather than continue presenting it as verified.

Corrections and withdrawals remain part of the service's audit history. Repeated material inaccuracies may constitute a service failure even when individual alerts are promptly corrected.

Delivery cadence. A source monitoring cycle may produce no qualifying commercial-activity alerts. This is not a missed delivery if the source was successfully monitored and the subscriber receives the required digest or status report for that period. A missed monitoring or reporting commitment is a service issue, including when the absence of data results from an unreported source failure.

Subscriptions and billing. Plans are billed monthly in advance through Stripe. Prices, plan contents, and any per-market seat caps are as published on the pricing page and the market's page at the time of purchase. Access is licensed to the subscribing organisation for its internal business use, up to the plan's seat count; alerts and exports may not be resold or redistributed outside the organisation. Territory Pro seats are capped per trade in each market; the cap is published per market before purchase, and additional seats are not sold above the cap except by an explicit, written amendment to the subscriber's Territory Pro agreement.

Automatic renewal and cancellation. Subscriptions renew automatically each month at the disclosed subscription price unless cancelled before the next renewal charge. At checkout, we disclose the plan, price, billing frequency, included market coverage, next billing date or billing-date calculation, and cancellation method before payment authorization.

Subscribers may cancel future renewal through the online billing-management process provided with their subscription or by contacting info@blocknerra.com. We will not require a telephone call or an additional purchase to cancel.

Cancellation stops future renewal charges. Unless the subscription is terminated for misuse or another stated contractual reason, access ordinarily continues through the end of the paid period. Refunds and credits remain subject to the Refund Policy and applicable law. We provide confirmation of cancellation.

Source data. BlockNerra uses source records only to the extent permitted by applicable law and source-specific rights or authorizations. Subscriber access is limited to the content and uses authorized for the applicable plan. Some source materials may carry separate attribution, reproduction, or redistribution restrictions. BlockNerra does not grant rights in third-party records beyond those it is authorized to provide. Every source BlockNerra uses is recorded in an internal source-rights ledger entry — covering its commercial-use rights, attribution, rate limits, redistribution, and retention terms — before the source is activated. Source material is provided by its issuer "as is"; records can be amended, withdrawn, or corrected by the issuer at any time, and our correction policy above governs how we respond.

Acceptable use. You agree not to use BlockNerra to violate any law, to harass or mislead any business named in an alert, or to represent BlockNerra alerts as a government communication. You are responsible for keeping your account credentials secure and for activity under your seats. We may suspend access for misuse. If a payment fails or an account falls into arrears, we may suspend service on reasonable notice and restore it when the account is brought current.

Ownership and availability. BlockNerra's software, reports, organization, and analysis are BlockNerra's own; third-party source records remain subject to their issuers' rights. We maintain the service with reasonable care but do not promise uninterrupted availability; planned maintenance and source outages can affect delivery, and the correction and coverage provisions above govern how we respond.

Liability. To the fullest extent permitted by law, BlockNerra's liability arising from the service is limited to the amounts you paid for the affected subscription period, and BlockNerra is not liable for decisions made in reliance on an alert, including lost sales or opportunities. This limit does not reduce refunds or credits expressly owed under the refund policy, and does not apply where liability cannot legally be limited. These terms are governed by the laws of the State of Arizona. We may update these terms; material changes — including any change affecting pricing or delivery of the service — are notified to subscribers by email at least 30 days before they take effect, and a price change gives you the right to cancel before it applies.

Refund policy

Subscriptions and cancellation. BlockNerra subscriptions are billed monthly in advance. You may cancel at any time to stop future renewals. Cancellation ordinarily takes effect at the end of the current paid subscription period. The current period is not refunded solely because you choose to cancel, except as provided below or required by applicable law.

Our service commitments. BlockNerra provides source-based commercial-activity information for validated markets. We do not guarantee that an identified business will open, purchase services, respond to outreach, or generate a sale.

An alert based on a genuine filing or authorization is not inaccurate merely because the underlying project later changes, is delayed, or does not proceed.

Corrections and remedies. If an alert contains a material error, we will record and address the incident under our published correction policy. Where the underlying record cannot be verified promptly, we will withdraw or clearly flag the affected alert and notify subscribers.

An isolated materially incorrect alert that is corrected within the published correction period does not automatically qualify for a refund.

A material service failure may qualify for a proportional service credit or refund. Examples include:

• A materially wrong or phantom alert that remains unresolved beyond the correction policy.
• Repeated material inaccuracies, even when individual alerts have been corrected.
• Material failure to provide the subscribed market coverage.
• Failure to perform a promised monitoring or delivery commitment.

We ordinarily seek to cure a service failure first. Where an adequate cure is not available or the circumstances warrant another remedy, we may provide a proportional credit or refund for the affected service period.

Previously delivered or accessed information is not refundable solely because it has been accessed or used. This does not eliminate remedies for a material failure in that information or its delivery.

Unavailable market coverage. If subscribed coverage becomes unavailable or materially unreliable, we will notify affected subscribers and may suspend the affected service. If materially equivalent coverage cannot be restored, subscribers may cancel and receive a prorated refund for the undelivered portion of the affected prepaid subscription period.

What is not a service failure. A business deciding not to open, not to purchase, or not to respond to a subscriber is not a BlockNerra service failure. The absence of qualifying new activity during a successfully monitored period is not itself a service failure.

Payment disputes. Subscribers may contact info@blocknerra.com regarding billing errors or service concerns. When a payment is formally disputed, we may pause work directly affected by the disputed payment while the matter is reviewed, subject to applicable law and payment-provider requirements.

We may provide relevant transaction, delivery, account, and service records to the payment provider to resolve a dispute. We will not treat the exercise of lawful payment-dispute rights as a reason to withhold an otherwise owed refund.

Applicable rights. Nothing in this policy limits rights or remedies that cannot be waived under applicable law.

Refund timing and method. Refunds or credits that are approved under this policy will be issued within 30 days of approval, via the same payment method used for the original purchase unless a different method is agreed in writing. To request a refund, the subscriber must contact support at info@blocknerra.com and clearly identify the affected market, subscription period and invoice.

Privacy policy

Operator. Apex Grid Engineering PLLC, operating BlockNerra. Privacy contact: info@blocknerra.com.

Information we collect. We collect information necessary to operate BlockNerra, including account names, business email addresses, organization names, subscription preferences, support communications, subscription and transaction records, and service-operation records.

Our service may also process technical information such as IP addresses, browser information, access logs, and delivery records where required for hosting, security, diagnostics, or service delivery.

Payments are processed by Stripe. We receive relevant transaction and subscription information but do not intentionally collect or store full payment-card numbers in BlockNerra's own application systems.

Some service records originate from public commercial-activity sources. We use these records for the business purposes described in our service, subject to applicable law and source-specific restrictions. A public commercial record can occasionally include an identifiable individual's name; we treat such information as service content held with the same care, and we do not intentionally enrich alerts with personal contact information.

Browser storage. Demonstrations on this site store entries and saved items in your own browser's local storage only. In the current deployment, the demonstration lead form's submission endpoint is not connected, so entries made in the demo are not transmitted to us. We will update this disclosure if the deployed implementation changes.

Purpose of data collected. The information collected under this policy is used only to provide, maintain, and improve the service, including billing, subscription support, service notices, and dispute resolution. Data is not used for unrelated marketing, demographic targeting, or sale to third parties.

How we use it. To deliver the alerts and digests you subscribed to, to bill and support your subscription, to send service notices including corrections, and — only with your consent — to send marketing email, from which you can unsubscribe at any time. Records of cold outreach are kept separately from subscriber and newsletter consent: being contacted about the service does not make anyone a subscriber or a marketing opt-in. We do not sell personal data. We share data only with the processors needed to run the service (payment processing, email delivery, hosting), under their own confidentiality terms, and where the law requires it.

Security. We use reasonable administrative and technical measures to protect the information we hold.

Retention. We retain account and subscription information while needed to provide the service and thereafter only for legitimate purposes such as accounting, legal compliance, dispute resolution, fraud prevention, and security.

We apply retention periods appropriate to each category of information and delete or de-identify records when they are no longer needed, unless longer retention is required or permitted by law.

Subscribers may request deletion of eligible account information by contacting info@blocknerra.com. Some records may need to be retained to comply with legal, accounting, or dispute-resolution obligations. You may also request access to or correction of your personal data at the privacy contact above, and we will respond within the time your applicable law provides. This is a business service and is not directed to children.

Changes. If this policy changes materially, subscribers are notified by email at least 30 days before the change takes effect.